Computer help
Windows troubleshooting, basic repair and upgrades, new computer setup, file transfers, updates, and cleanup.
Service by appointment. Call or email to discuss what you need and arrange an appointment.
What Altrox handles
Everyday technology, handled professionally.
From a slow computer to a printer that won’t connect, get straightforward help with the technology you use every day.
Wi-Fi & networking
Help with unreliable Wi-Fi, internet connections, routers, and home or small-office networks.
Devices & software
Printers, scanners, docks, monitors, Microsoft 365, Outlook, email, accounts, and everyday software support.
Safer setups
Antivirus setup, multifactor authentication, safer account settings, and basic computer security.
For homes
Patient help without the runaround.
New computer setup, slow PCs, Wi-Fi trouble, printers, software, file moves, antivirus setup, and safer account settings—explained in language that makes sense.
For small organizations
Real IT support without a large contract.
Workstations, Microsoft 365, printers, networks, replacements, vendors, and straightforward documentation for teams that need a capable person to call.
How it works
A straightforward path to getting help.
You’ll know who is helping, what work is agreed, and how it will be billed.
Tell us what is happening
Call or email us with a brief description of the problem and your location.
Agree on scope and timing
We confirm availability, explain the rate, and discuss the work with you before getting started.
Get the work done
Get remote help or arrange an onsite appointment. Any additional work or costs require your approval before proceeding.
Leave with a clear record
Altrox explains what changed, what remains, and the approved charges in straightforward language.
Hourly rates
Residential
per hour
Qualifying nonprofit
per hour, by approval
Business or organization
per hour
Remote & offsite computer work: 15-minute minimum and increments per work session. Only active work is billed.
Onsite: one-hour minimum once approved active work begins, then 30-minute increments per visit.
Parts & direct costs: charged at actual cost with no markup.
First conversation: scope and suitability discussion is not billed.
Appointment hours
- Monday–Thursday
- 5–9 PM
- Friday
- Appointment only
- Saturday–Sunday
- 9 AM–9 PM
All times are Eastern. Appointments are subject to availability; please call or email to confirm a time. Altrox does not offer 24/7 emergency coverage.
Travel from Findlay
Travel within 15 driving miles of downtown Findlay is included. Round-trip fees are $25 for 16–30 miles and $50 for 31–45 miles; farther visits need a custom quote. Travel is separate from labor and agreed upon before the visit.
Meet Altrox
Local support. A person you know.
Altrox is an owner-operated IT support business based in Findlay. You’ll work directly with Jordan Allshouse, with appointments available during evenings and weekends.
Not sure whether Altrox can help? Describe what you need and we will confirm whether the work is a fit.
Desktop and laptop troubleshooting
New device setup and user-file transfers
Printer, display, dock, and peripheral setup
Wi-Fi and basic network assistance
Microsoft 365, Outlook, email, and account help
Technology purchasing recommendations
Remote and appointment-based onsite support
Start with a conversation
Describe the problem. We’ll figure out the sensible next step.
Call or email with a brief description of the issue and your location. We will confirm availability and discuss the next step. Visits and device handoffs are arranged by appointment.